Policy

RETURNS & REFUNDS

Last updated: 2025. Please read carefully before initiating a return.

Return Window

Returns are accepted within 30 days of the delivery date confirmed by carrier tracking.

Items must be unused, unwashed, and in original condition with all tags attached. Items showing signs of wear, alteration, or damage caused by the buyer will not be accepted.

Eligible Return Reasons

Wrong item receivedFull refund or replacement — KRYPTYK covers return shipping

Defective or damaged itemFull refund or replacement — KRYPTYK covers return shipping

Item not as describedFull refund or replacement — KRYPTYK covers return shipping

Unwanted item (change of mind)Refund minus original shipping — buyer covers return shipping

Size exchangeExchange subject to stock availability — buyer covers return shipping

Non-Returnable Items

▸Items returned after the 30-day window

▸Items that have been worn, washed, or altered

▸Items without original tags or packaging

▸Final sale or clearance items marked as non-returnable at checkout

▸Items damaged by misuse, improper care, or external causes

Refund Process

Once we receive and inspect the return, refunds are processed within 5–7 business days.

Refunds are issued to the original payment method. Depending on your bank or payment provider, the credit may take an additional 3–10 business days to appear.

Shipping fees are non-refundable unless the return is due to our error (wrong item, defect, or mismatch).

How to Initiate a Return

01Email returns@kryptyk.com with your order number and reason for return

02Attach photos if the item is defective or not as described

03Wait for return authorization and shipping instructions — do not send without authorization

04Pack the item securely in its original packaging if possible

05Ship and provide the tracking number to our team